Refund policy

Refund & Return Policy

Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we may not be able to offer a refund or exchange.

We will gladly provide a refund or replacement if an item arrives damaged or is lost during shipping. Customers are responsible for return shipping costs unless otherwise stated.

Returns

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item should also be returned in its original packaging.

Certain products may not be eligible for return, including perishable products, food products, gift cards, downloadable products, and other items that cannot be returned due to their nature.

To complete your return, we require a receipt or other proof of purchase.

Please contact us before sending any product back. Do not return an item without first receiving return instructions from YanbuMade.

Items That May Not Qualify for a Full Refund

In some situations, only a partial refund may be available, including when:

The item shows signs of use.
The item is damaged or missing parts for reasons not caused by YanbuMade.
The item is returned after the applicable return period.
The item is not returned in its original condition or packaging.

Refunds

Once we receive and inspect your returned item, we will notify you that we have received it and let you know whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed to your original payment method.

Please allow some time for your bank or payment provider to process and post the refund to your account.

Late or Missing Refunds

If you have not received your refund, first check your bank or credit card account.

If the refund is still not showing, contact your payment provider or bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact YanbuMade.

Sale Items

Sale items may have different refund or return conditions. Any applicable restrictions will be shown at the time of purchase.

Exchanges

We currently do not offer exchanges for different sizes, colours, or products.

If you would like a different product, please return the eligible unused item according to our return policy and place a new order through our website.

We will replace an item if it arrives damaged or defective, subject to review.

Shipping

Customers are responsible for the cost of returning an item unless the return is due to an error on our part or the item arrived damaged or defective.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part.

We recommend using a trackable shipping service when returning an item. YanbuMade cannot guarantee that we will receive a returned package until it has been delivered to us.

Damaged or Lost Orders

If your order arrives damaged or is lost during shipping, please contact us as soon as possible.

Please provide your order number and, where applicable, photos of the damaged item and packaging so that we can review the situation and work with you toward a resolution.